ONIT Energy Ltd., which operates under the trade name Ontario Wholesale Energy in Ontario, has agreed to pay an administrative monetary penalty. The company entered into electricity retail contracts without customers’ consent, resulting in a breach of the law. Onit must reimburse affected customers, and the AVC is a binding commitment. If ONIT does not abide by its terms, the board may pursue enforcement action. For its part, ONIT has voluntarily agreed to pay a $25,000 administrative monetary penalty.
On March 22, the Ontario Energy Board (OEB) formally notified ONIT Energy of the findings. The OEB found that ONIT Energy breached the OEB’s Retail Settlement Code and the Electricity Retailer Code of Conduct. It also determined that ONIT had supplied natural gas to three condominium corporations without the consent of the owners. The company subsequently canceled the affected contracts and refunded the difference between their original price and the new contract price.
The OEB notified customers of its investigation on September 28, 2018. The Ontario Energy Board outlined that the company had entered into retail contracts with four condominium corporations without the customers’ consent. In addition, the OEB noted that ONIT had violated the Retail Settlement Code and the Electricity Retailer Code of Conduct. It also cited instances of misrepresentation of information and pricing by the utility, which is the responsibility of the retailing company.
After reviewing the evidence, the OEB ruled that ONIT Energy was guilty of breaches of the Retail Settlement Code and the Electricity Retailer Code of Conduct. It also confirmed that the company had violated the Retail Settlement Code by entering into retail contracts with three condominium corporations without the customers’ consent. The company apologeticised to consumers and has amended its business practices. However, the OEB’s investigation revealed that ONIT Energy has been obligated to reimburse affected customers for the difference in price between their contracts and the actual utility price.
Despite the findings, ONIT Energy continues to receive complaints from consumers. The OEB has imposed a cease-and-desist order against the company. Until the Ontario Electricity Board’s ruling, the company was operating without the consent of the customers. As a result, ONIT was found to have violated the OEB’s retail settlement codes. On top of this, ONIT was accused of supplying natural gas to three condominium corporations without the consent of the customers.
OWE’s cancellation policy is one of the most appealing features of the energy retailer. Unlike a utility, OWE does not charge a cancellation fee. And if the situation is not right, the company can provide a refund or a new contract for the same electricity or natural gas. The cost of natural gas is determined by municipalities and set by the provincial government. The OWE provides service to approximately half of its customers in the province.
Onit Energy’s customer service is far superior. The company does not charge extra for its services. Instead, ONIT Energy has the highest customer satisfaction rating in the province. Its employees have been trained to treat consumers fairly and are highly responsive to complaints. The company has even increased salesforce training and supervision. Onit has also improved its TECH stack. Its employees are required to obtain valid consumer authorization before offering new contracts. It is important to note that ONIT Energy has refunded its customers the difference between the contract price and the actual utility price.
Onit Energy has a good reputation for customer service. The OEB is a consumer advocate and will protect your interests at all times. The company is committed to customer service, and will not charge you a cancellation fee unless you want to. You will not have to pay an agent to cancel an OWE contract. It is worth noting that it will refund consumers for the difference between the price of a contract and the actual utility cost.
Regardless of where you live, ONIT Energy has a long history of serving its customers. Its HQ is in Toronto. The company is known for providing electricity, natural gas, and other products to its customers. It has also been criticized for breaching the OEB’s Electricity Retailer Code of Conduct and the Retail Settlement Code. Onit Energy’s sales practices have changed, but the company remains committed to protecting consumers.